E-mail us a comment on this writer. (Comments may be edited and used on this website.) About the author Paul Dorrian, born in Kilwinning, Scotland, is a successful local and international management consultant, author and teacher in the areas of strategy, marketing and organisational effectiveness. He has a special interest in customer service, and has advised many organisations across the business spectrum both in South Africa and overseas. He is a graduate of the University of Strathclyde in Glasgow and is a Chartered Marketer with the Chartered Institute of Marketing in the UK. He is the author of several successful books, including Intensive Customer Care, Marketing Magic and The Making of South Africa Inc. Dancing with the Customer is his fifth book. Paul Dorrian regularly conducts seminars on customer service and may be contacted at The Dorrian Consultancy Group in Pietermaritzburg by telephone +27 33 386 2916 or paul@dorriangroup.com. Paul Dorrian’s published work includes:    •   The Making of South Africa Inc.: Unlocking South Africa’s Global Potential, Zebra Press, 2005.    •   Marketing Magic, Zebra Press    •   Intensive Customer Care, Zebra Press, 1996    •   Managing the Smaller Firm : The South African Context, Southern Publishers. (co-authored with Matthew Lynas) Title published by Umuzi Dancing with the Customer home   writers   books   contact   buy   rights all content © Umuzi, Random House Struik this website designed and maintained by Guanaco.co.za